Terms & Conditions

1. Services Offered

WayfinderOps provides the following technology services:

• WhatsApp Business API automation and chatbot development
• DevOps consulting (AWS, Azure, GCP, Kubernetes, CI/CD)
• Analytics and event stream application development
• Static website design and development

Specific services, deliverables, timelines, and pricing are detailed in individual Service Agreements or Statements of Work (SOW).

2. Service Agreement & Scope

Each project begins with a Service Agreement that outlines: project scope, deliverables, timeline, payment terms, and responsibilities of both parties. Work commences only after mutual agreement and receipt of advance payment (where applicable).

3. Payment Terms

• Project-Based Services: Typically 50% advance payment upon agreement signing, 50% upon project delivery.
• Monthly Retainers: Billed at the beginning of each month. Payment due within 7 business days.
• Hourly Consulting: Billed bi-weekly or monthly with detailed timesheets.
• Payment Methods: Bank transfer, UPI, or other mutually agreed methods.
• Late Payments: Overdue invoices (>15 days) may incur a late fee of 2% per month and may result in service suspension.
• Taxes: All prices are exclusive of GST and applicable taxes unless specified otherwise.

4. Refund & Cancellation Policy

4.1 Project Cancellation

• If client cancels before work commences: 100% refund of advance payment minus 10% administrative fee.
• If client cancels after work has commenced: Refund will be calculated based on work completed, with a minimum 50% of total project cost retained.
• If WayfinderOps cancels: Full refund of any advance payment.

4.2 Satisfaction Guarantee (Websites Only)

For website projects, we offer a 7-day satisfaction guarantee. If you're not satisfied with the initial design, we'll refund your deposit. This applies only before the first revision round is completed.

4.3 Monthly Retainers

Retainer agreements require 30 days' written notice for cancellation. No refunds for partial months.

5. Project Timelines & Delays

• Project timelines are estimates and may vary based on project complexity and client responsiveness.
• Delays caused by client (e.g., delayed feedback, content, approvals) will extend project timelines accordingly.
• We will notify clients promptly of any anticipated delays and provide revised timelines.
• Force majeure events (natural disasters, pandemics, government restrictions) may affect timelines without liability.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate, timely information, content, and assets required for project completion
• Timely feedback and approvals (within 7 business days unless otherwise agreed)
• Ensuring they have legal rights to all content, images, and data provided to us
• Maintaining access to necessary accounts (Meta Business Manager, cloud platforms, etc.)
• Compliance with applicable laws and regulations for their industry and business

7. Intellectual Property

7.1 Client-Owned IP

Upon full payment, clients own all custom code, designs, and deliverables created specifically for their project. This does not include pre-existing frameworks, libraries, or reusable components.

7.2 WayfinderOps IP

We retain ownership of our methodologies, processes, tools, templates, and any pre-existing intellectual property used in delivering services.

7.3 Third-Party Licenses

Some projects may use third-party software, libraries, or services with their own licensing terms. Clients are responsible for complying with these licenses.

8. Warranties & Disclaimers

8.1 Service Warranty

We warrant that services will be performed in a professional, workmanlike manner. We provide bug fixes and critical issue resolution for 30 days post-delivery (unless extended support is purchased).

8.2 No Guarantees on Third-Party Services

We do not guarantee the availability, performance, or policies of third-party services (Meta/WhatsApp, AWS, Azure, GCP, etc.). Changes in third-party APIs, policies, or pricing are beyond our control.

8.3 No Business Outcome Guarantees

While we strive to deliver high-quality solutions, we do not guarantee specific business outcomes (e.g., increased sales, reduced costs, traffic growth). Results depend on many factors outside our control.

8.4 Disclaimer of Warranties

Except as expressly stated, services are provided "as is" without any warranty, express or implied, including merchantability or fitness for a particular purpose.

9. Limitation of Liability

• WayfinderOps' total liability for any claim shall not exceed the total amount paid by the client for the specific service in question.
• We are not liable for indirect, incidental, consequential, or special damages (lost profits, data loss, business interruption).
• Liability limitations do not apply to cases of gross negligence or willful misconduct.

10. Confidentiality

Both parties agree to keep confidential all proprietary information shared during the course of the engagement. This obligation survives termination of the service agreement. Confidentiality does not apply to information that is publicly available or independently developed.

11. Termination

• Either party may terminate the service agreement with 30 days' written notice (for ongoing retainers).
• Immediate termination is allowed if the other party breaches these terms and fails to remedy within 15 days of written notice.
• Upon termination, client must pay for all work completed to date.
• We will provide client with all deliverables and data within 30 days of final payment.

12. Compliance with Meta WhatsApp Business Policy

For WhatsApp automation projects, clients agree to:

• Comply with Meta's WhatsApp Business Policy and Commerce Policy
• Obtain proper opt-in consent before sending messages to customers
• Not use WhatsApp for prohibited content (spam, misleading claims, illegal activities)
• Provide easy opt-out mechanisms for message recipients
• Maintain accurate business verification information

WayfinderOps is not liable for client violations of Meta policies that result in account suspension or penalties.

13. Indemnification

Client agrees to indemnify and hold harmless WayfinderOps from any claims, damages, or expenses arising from: (a) client's violation of these terms, (b) client's violation of third-party policies (Meta, cloud providers, etc.), (c) intellectual property infringement due to client-provided content, or (d) client's business practices or use of deliverables.

14. Dispute Resolution

• Informal Resolution: Parties will first attempt to resolve disputes through good-faith negotiation.
• Mediation: If negotiation fails, parties agree to mediation before pursuing legal action.
• Jurisdiction: Any legal disputes will be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.
• Governing Law: These terms are governed by the laws of India.

15. Modifications to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance. For significant changes, we will notify active clients via email.

16. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with any Service Agreement or SOW, constitute the entire agreement between the parties and supersede all prior agreements, understandings, or communications.

18. Contact Information

For questions regarding these Terms & Conditions, please contact: